Frequently Asked Questions: Buying CPAP Machines & Masks in Singapore

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Where can I buy a CPAP machine in Singapore?

You can purchase top-tier CPAP machines and sleep apnea equipment directly from ERIKG's dedicated retail shops in Singapore. We operate three conveniently located physical showrooms in Jurong East. As a trusted local distributor, our stores carry ready stock of the latest Auto-CPAP machines so you can buy your device and start your sleep therapy immediately.

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Can I try on CPAP masks before buying them in-store?

Yes, professional CPAP mask fitting is a core service at all ERIKG retail stores. Because every face shape is unique, we highly encourage patients to physically try on different mask styles—including full-face masks, nasal masks, and minimal-contact nasal pillows—before making a purchase. Our experienced sleep consultants will measure your face, adjust the headgear, and connect the mask to an active CPAP machine so you can test the airflow and ensure a perfect, leak-free seal.

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What brands of CPAP machines and masks do you sell?

Our Singapore retail shops stock the most trusted and technologically advanced global CPAP brands. We are proud to offer a comprehensive range of ResMed equipment, including the industry-leading ResMed AirSense 10 and AirSense 11 AutoSet machines, alongside premium ResMed masks. We also carry specialized equipment from Philips Respironics, Apex Medical (Wellell), and our highly affordable proprietary ERIKG line of CPAP devices.

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Do I need to book an appointment to buy a CPAP machine?

While walk-in customers are always welcome to browse our store and purchase replacement CPAP accessories over the counter, we highly recommend booking an appointment if you are buying a brand-new CPAP machine or require a detailed mask fitting. Scheduling an appointment ensures that a dedicated sleep therapy consultant is reserved just for you, providing undivided attention to set up your machine, explain the settings, and guide you through the purchase process without any waiting time.

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Do I need a doctor's prescription to buy a CPAP machine?

Yes, to purchase a specialized Auto-CPAP machine, we require a medical prescription or a clinical sleep study report diagnosing you with Obstructive Sleep Apnea (OSA). This medical document allows our clinical consultants to program your newly purchased CPAP machine to the exact air pressure settings prescribed by your doctor, ensuring your therapy is both safe and clinically effective from the very first night.

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Can I buy replacement CPAP parts and accessories over the counter?

Absolutely. All ERIKG locations function as fully stocked retail hubs for CPAP users. You do not need an appointment or a prescription to purchase daily consumables. Simply walk into our Jurong East shop to instantly buy genuine replacement CPAP tubing, heated hoses, hypoallergenic air filters, new humidifier water chambers, chin straps, and individual silicone or memory foam mask cushions.

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What payment methods are accepted at ERIKG CPAP shops?

We offer a variety of convenient payment methods for your in-store CPAP equipment purchases. ERIKG accepts cash and PayNow. We also provide official, itemized tax invoices for every purchase, which you can use to claim GST refund should you are a tourist in Singapore.

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Will the staff teach me how to use the CPAP machine I buy?

Every CPAP machine purchased at an ERIKG shop includes a comprehensive, one-on-one setup and education session. Before you leave the store with your new device, our sleep consultants will teach you exactly how to navigate the machine's touchscreen, assemble and wash your new mask, fill the heated humidifier, and download the smartphone tracking app (such as SleepWell). We ensure you feel 100% confident managing your sleep apnea therapy at home.

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Does my newly purchased CPAP machine come with a local warranty?

Yes, every brand-new CPAP machine purchased from an ERIKG retail store in Singapore comes with a comprehensive, official local manufacturer’s warranty (typically up to 2 years for the main motor unit). Because you are buying directly from an authorized local dealer, any future warranty claims, diagnostic checks, or hardware repairs are handled swiftly and directly by our in-house technical team right here in Singapore.

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Do you offer CPAP machine delivery and home setup in Singapore?

Yes, ERIKG provides a highly convenient, complimentary CPAP machine delivery and home installation service across mainland Singapore. If you purchase a new device but cannot visit our retail shops in Jurong East, our dedicated sleep therapy consultants will personally bring the medical equipment directly to your residence. We handle the complete unboxing, bedside setup, and technical calibration so your machine is ready for immediate use tonight.

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How does the free home CPAP mask fitting service work?

Achieving a perfect, leak-free seal is essential for effective Obstructive Sleep Apnea (OSA) therapy, and a mask often fits differently when you are lying down compared to sitting up in a clinic. With our free Home Care Service, an ERIKG specialist will bring a wide selection of premium CPAP masks—including full-face, nasal, and minimal-contact nasal pillows—directly to your house. You can physically try on different styles while lying in your own bed, allowing us to adjust the headgear and test the airflow in your natural sleeping position before you finalize your purchase.

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Is there an extra fee for the home delivery and CPAP installation service?

No, our premium home care CPAP delivery, personalized mask fitting, and bedside machine installation are provided completely free of charge when you purchase a new CPAP machine package from ERIKG. There are no hidden transportation fees, island-wide surcharges, or hourly consultation costs. We absorb these logistics costs to ensure every patient in Singapore starts their sleep therapy safely and confidently without any financial surprises.

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Can your staff teach my elderly parents or caregiver how to use the CPAP machine at home?

Absolutely. Our free Home Care Service is highly recommended for elderly patients, individuals with limited mobility, or those who rely on a live-in caregiver. During the home installation, our patient clinical staff will conduct a comprehensive, step-by-step training session right in your bedroom. We will teach the patient, family members, and domestic helpers exactly how to put on the mask, safely fill the heated humidifier, operate the machine's touchscreen, and perform daily hygiene routines.

 

What is exactly included in the home CPAP installation process?

Our comprehensive home CPAP installation ensures your equipment is clinically optimized before our consultant leaves your house. We will physically assemble the machine on your bedside table, connect the heated tubing, and lock in the exact clinical air pressure settings prescribed by your doctor's sleep study. Furthermore, we will assist you in downloading and pairing smartphone tracking applications (such as the Wellell SleepWell app) via Bluetooth, so you can easily monitor your nightly sleep score from day one.